B2B Online Chicago 2020

August 05 - 06, 2020

Chicago Marriott Downtown

Erik Koenig, VP, Strategic Marketing and Product Content at Heritage Foodservice Group
Heritage Foodservice Group Logo

Erik Koenig

VP, Strategic Marketing and Product Content
Heritage Foodservice Group

Check out the incredible speaker line-up to see who will be joining Erik.

Download The Latest Agenda

Day Three: Prepping for the Future of Digital

Wednesday, April 22nd, 2020

10:50 AM Keynote Case Study Remix: Harnessing Connectivity Post Sale to Enhance CX and Drive Future Growth

As products become more digital in nature, they expand the opportunities for innovation and enhanced customer experience post-sale. Erik Koenig, Vice President, Strategic Marketing and Product Content for Heritage Foodservice Group has been laser focused on the future, making sure technology investments will enable the business in the next five years. Drawing from the example of the connected kitchen, Erik will explain how technology and data are further maturing the digital transformation, including:

  • Understanding the expectations and behaviors of digital natives
  • Streamlining and simplifying operations of connected devices to enhance customer experience
  • Collecting data to create innovations for customers to make their lives easier