Frank Reactions helps retailers unleash profits in the online era through better customer experiences, online and off. The Frank Reactions podcast (formerly the Frank Online Marketing Show) features interviews with experts on digital marketing, social media, e-retail and customer experience. Host, author and advisor, Tema Frank created Canada’s first online customer experience evaluation service (Web Mystery Shoppers) in 2001 and she brings her clients over 30 years’ experience in marketing, customer service, human resources & communications. Find her on Twitter @temafrank, LinkedIn, email (tema@frankreactions.com) or phone 1-866-544-9262.