Carlos Camacho

Learn to design and implement executive-level dashboards that provide clear, actionable insights into your eCommerce operations. 

Connect with your Mentors/Mentees early at the event and exchange some info 😊 

This presentation showcases strategies for developing a comprehensive customer account dashboard that will transform how B2B purchasers, and partners interact with the company. The dashboard aims to break down organizational silos by aggregating data across various touchpoints into a unified, personalized platform. This initiative will evolve from basic account management to advanced AI-driven self-service capabilities, ultimately creating a competitive advantage through enhanced customer satisfaction and engagement.

What the Audience Would Learn

·       How centralized customer dashboards can create a "360° view" of customer touchpoints

·       Strategies for breaking down organizational silos through integrated digital platforms

·       Methods for designing personalized experiences for different user personas

·       A practical roadmap for phased implementation of enterprise-wide digital transformation

·       How self-service capabilities can improve customer satisfaction while creating operational efficiencies

·       The potential of leveraging AI and data analytics to enhance B2B customer experiences

The presentation demonstrates how B2B companies are adapting to evolving customer expectations by creating a comprehensive Self-Service dashboard that serves as the "smart home" for digital customer experience.