Webinars

This 48-minute video explores the transformative impact of AI on B2B digital experiences. Our panelists will share real-world examples on the limitations of DIY digital solutions, the benefits of AI-powered product discovery tools, AI's role in optimizing product content and data management, and its potential to enhance personalization and customer loyalty.

Speakers:

• Theresa Kuske, Sr. Director of Digital Marketing, Chamfr
• Chris Baltusnik, E-Commerce Transformation and Operations Leader, Owens Corning
• Brian Land, VP, Sales Engineering, Lucidworks
  

Discover how AI-powered Search is Transforming Fitment from the Search Bar!

Key Takeaways:

• Why fitment is such a pervasive problem for anyone who sells or distributes product parts by year, make, and model – from automotive applications to industrial manufacturers and many more
• How AI-powered year, make, model fitment search can deliver products guaranteed to fit every time, even when customer search queries using ambiguous or conversational language
• How you can deliver better customer experiences, reducing expensive product returns and generating revenue gains with AI-powered fitment search

Speakers:

• Roland Gossage, CEO, GroupBy Inc.
• Brian Beck, Co-Founder, MasterB2B

In this webinar, we’ll discuss the challenges, benefits, and opportunities of AI, especially generative AI, in both search and knowledge discovery—today, and looking into the future as existing capabilities in this area evolve. Our goal is to better understand the impact AI-driven search and knowledge discovery will have on organizations in terms of their people, experiences, workflows, and productive outcomes.

Speakers:

• Theresa Kuske, Digital Marketing Director, Ergodyne
• Merlin Yamssi, Lead Solutions Consultant, Partner Engineering AI/ML CoE, Google Cloud
• Chris Cottle, Search Strategy and Insights, Lucidworks
• Chris Rand, Head of Research, WBR Insights

In this webinar, we’ll review the B2C site experience technologies that Amazon is using and discuss the implications for B2B commerce.

Key Takeaways:

• What are some of the site experience technologies available for B2B commerce customers to use to level the playing field vs Amazon
• What are some potential paths to differentiate versus Amazon
• The impact of algorithmic site search and merchandising on B2B commerce experience and KPIs

Speakers:

• Richard Isaac, President & CEO, RealDecoy
• Will Uppington, Chief Product Officer, BloomReach

Key Takeaways:

• Leverage commerce as a collaboration tool for your internal organization
• Understand how digital commerce is more than a website – it goes beyond transactions, transforming your internal organization for the better
• Deliver the experience customers have come to expect by approaching digital commerce as an “outside in” mentality

Speakers: 

• Darren Taylor, Chief Marketing Officer, MORSCO
• Karie Daudt, VP of Marketing and Customer Experience, Insite Software

Hear how Honeywell obtained the best net promoter score and increased conversions this 2021! You'll walk away with insights into content and commerce and how seamlessly blending the two is imperative to digitally mature. Honeywell and Perficient provide real success stories over the last year in improving conversions as well as the challenges they faced, how they overcame them, what was learned, and ultimately how it led to their success.