B2B Online 2019

April 29 - May 01, 2019

Chicago Marriott Downtown

Diane Hund


SVP
US Foods

Day Two: Revolutionizing the Customer Experience


8:30 AM Keynote Case Study: Personalizing the Customer Journey Through Content and Commerce to Improve CX

When Diane Hund stepped into the role of Chief Marketing Officer role at US Foods, she was faced with an exciting challenge, to keep up the marketing organization’s momentum as the market leader in digital marketing and merchandising in food service distribution. With customer experience at the center of the strategy she set her team out to focus on content and commerce to best serve customers. Find out how US Foods is creating the right environment to meet customers’ needs, including:

• Personalizing the customer journey online to align the right products and solutions to better serve the customer
• Optimizing content to ensure US Foods is there to help restaurateurs with solutions to all of their biggest pain points, like creating new recipes or driving more traffic 
• Developing the right set of eCommerce capabilities to make it easy for their customers – whether they are in the dining room, the kitchen or the cooler


Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda