Director, Customer Experience Services, Chicago Digital Marketplace Center The Dow Chemical Company
Guillaume Deudon leads Customer Experience Services as well as the Digital Marketplace Centers network, and is responsible for the I/S engagement with Polyurethanes & Construction Chemicals. In his Customer Experience Services role, Guillaume leads the IT teams responsible for strategy, development, implementation, adoption, support and retirement of our Commercial, Sales, Marketing, Digital Commerce and CX platform systems and services.
Guillaume has more than 25 years of professional experience working with international high-tech and services companies ranging from internet startups to larger multinationals as Alcatel and Hewlett Packard. He has been in various roles with responsibility for managing large service operations, ensuring delivery excellence, driving for service innovation and building fruitful relationships with Fortune 500 clients.
Guillaume has worked and lived in several locations in Europe, North America and North Africa, thus having a broader and deeper practical experience of diverse cultures and their impact on business interactions at all levels.
Guillaume graduated with a master's degree in Software Engineering from ENSEIRB in France and holds an M.B.A. from INSEAD. He is a trained Executive Coach specializing in NeuroLeadership
Check out the incredible speaker line-up to see who will be joining Guillaume.
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