B2B Online Virtual Event & Expo

October 28 - 29, 2020

Online

11am ET - 5:30pm ET

Jennifer Alexander, Director, Global Transactional Services, Vision Experience at Johnson & Johnson Vision Care, Inc.
Johnson & Johnson Vision Care, Inc. Logo

Jennifer Alexander


Director, Global Transactional Services, Vision Experience
Johnson & Johnson Vision Care, Inc.

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda

Day One – Wednesday October 28, 2020 Growing and Innovating Digitally

Wednesday, October 28th, 2020


3:50 PM FIRESIDE CHAT: Leveraging Technology to Help Ensure Business Continuity During and After COVID-19

Johnson & Johnson’s Vision Care business supports eye care professionals, many of whom operate as independent small businesses. With most non-essential healthcare services being closed, contact lens replenishment to patients quickly became a critical driver of business continuity for eye care practices. Jennifer Alexander, Director, Global Transactional Services, Vision Experience and her team identified an opportunity to leverage existing technology and apply new eCommerce tools to ensure business continuity to help customers. Hear lessons learned, including:

  • Outlining the pillars of business continuity and cross-functional planning  
  • Communicating with customers to promote existing eCommerce tools 
  • Prioritizing new service opportunities for customers and quickly operationalizing them
  • Managing a remote team through a rapid innovation product lifecycle and adapting to new regional priorities