Jon Mundorf

AVP, SAP Customer Experience
LiveArea

Jon Mundorf is leads LiveArea's SAP Customer Experience (CX) practice. Jon and his global team are charged with delivering world-class omni-channel commerce solutions that combine the industry-leading SAP CX platform with LiveArea’s best of breed strategy, technology and services. An expert in B2B commerce, Jon has more than 25 years of experience delivering technology solutions, including 30+ commerce implementations.

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda

Day Two: Optimizing The Customer Journey Online & Offline

Tuesday, January 1st, 2019

9:25 AM B2B Tonight, This Morning! Not Your Average Keynote Panel!: Synchronizing People, Process and Technology for a Successful and Consistent Omni-Channel Customer Experience

Customers expect consistency from your brand, regardless of channel. As digital capabilities advance and become more interconnected, creating a unified experience for the customer is a key opportunity to optimize customer experience. Hear how panelists from a range of company sizes and structures are optimizing omni-channel CX, including:

Selecting the right omni-channel strategies to best serve your customer needs
Using a consistent brand message in all customer communications, regardless of channel
Utilizing content to ensure a consistent brand and product experience
Breaking down internal silos on and offline
Creating connected experiences in all your digital channels

B2B Online 2020

Jon Mundorf

Day Two: Optimizing The Customer Journey Online & Offline

9:25 AM B2B Tonight, This Morning! Not Your Average Keynote Panel!: Synchronizing People, Process and Technology for a Successful and Consistent Omni-Channel Customer Experience

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