Kimberly Williams-Czopek

There is a lot of buzz around agentic commerce and how it will change customer shopping and purchasing behavior, but how should B2B organizations think about it and start planning ROI as it relates to customer experience, seller experiences, and employee experiences? This session will the Now, New and Next considerations for B2B and Agentic Commerce. 

In high-value B2B commerce, large accounts expect speed, precision, and personalized attention. Agentic AI conversational buying agents can now deliver a “white-glove” experience at scale, understanding nuanced product requirements, contract terms, and industry-specific language. This keynote will show you how to implement these intelligent agents to boost revenue, efficiency, and customer loyalty.

• Explore real-world examples where conversational AI shortens procurement cycles and increases win rates.
• Learn how to train AI agents to handle industry-specific terminology, configuration rules, and compliance requirements.
• Identify integration strategies for connecting AI agents with ERP, CRM, and product data systems for seamless ordering