Matt Swan

Customer retention is the new growth in times of economic uncertainty. This panel will dive into how data-driven insights can help you understand buyer behavior, reduce churn, and proactively drive revenue—before opportunities are lost.

• Identify early warning signs of churn and lapsing customer engagement
• Activate customer data to build predictive models that inform retention strategies
• Pinpoint revenue leakage across your digital and sales channels
• Create targeted interventions to retain high-value accounts and extend customer lifetime value