Darko Milivojevic

Director E-Commerce Gerrie Electric

Monday, May 4, 2026

3:55 PM Presentation: The Self-Service Revolution: Using AI to Deliver Fast, Frictionless B2B Support

B2B buyers expect speed, precision, and autonomy—without sacrificing service quality. This session will explore how AI-powered self-service tools are transforming support models and driving measurable business outcomes. Discover how to future-proof your customer experience strategy and streamline service at scale.

Uncover how AI self-service tools reduce support costs while boosting buyer satisfaction
Design scalable digital experiences that empower B2B customers to find answers faster
Leverage AI-driven insights to personalize support interactions and anticipate customer needs
Evaluate the technologies powering intelligent support—from virtual agents to knowledge bases

Tuesday, May 5, 2026

4:55 PM Panel Discussion: B2B Growth Hacks: Spotting & Leveraging the Next Best Thing in eCommerce Tech

Staying ahead in B2B eCommerce requires more than just keeping up—it’s about identifying what’s next. This fast-paced session reveals how leading companies uncover and apply cutting-edge technologies to drive growth, streamline operations, and elevate customer experiences.

• Discover emerging eCommerce technologies that can give you a competitive edge

• Evaluate which tools align with your growth goals, team capacity, and customer needs

• Prioritize tech investments that deliver fast wins and long-term scalability

• Experiment with low-risk pilots to validate new solutions before full-scale rollouts

Check out the incredible speaker line-up to see who will be joining Darko.

Download The Latest Agenda